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Take a look at the frequently asked questions below, these help with the most common queries we get.

The below table contains details of any allergens included in the recipe of each product.


Gluten

Crustaceans/Shellfish

Eggs

Fish

Peanuts

Soya

Milk/lactose

Nuts

Celery

Mustard

Sesame seeds

Sulphites

Lupin

Molluscs
Hartley's Best Strawberry Jam
Hartley's Best Strawberry Seedless Jam
Hartley's Best Raspberry Jam
Hartley's Best Raspberry Seedless Jam
Hartley's Best Apricot Jam
Hartley's Best Blackcurrant Jam
Hartley's Best Black Cherry Jam
Hartley's Best Pineapple Jam
Hartley's Best Blueberry Jam
Hartley's Smooth Strawberry Jam
Hartley's Smooth Raspberry Jam
Hartley’s Strawberry Jam 20g Portions
Hartley's Raspberry Jam 20g Portions
Hartley's Apricot Jam 20g Portions
Hartley's Blackcurrant Jam 20g Portions
Hartley's Assorted Jam 20g Portions
Hartley's Strawberry Jelly Pot
Hartley's Raspberry Jelly Pot
Hartley's Blackcurrant Jelly Pot
Hartley's Orange Jelly Pot
Hartley's Lemon & Lime Jelly Pot
Hartley's Pineapple Jelly Pot
Hartley's No Added Sugar Strawberry Jelly Pot
Hartley's No Added Sugar Raspberry Jelly Pot
Hartley's No Added Sugar Blackcurrant Jelly Pot
Hartley's No Added Sugar Orange Jelly Pot
Hartley's No Added Sugar Apple Jelly Pot
Hartley's No Added Sugar Tropical Jelly Pot
Hartley's Raspberry in Raspberry Flavour Jelly Pot 175g
Hartley's Pineapple in Pineapple Flavour Jelly Pot 175g
Hartley's Mandarin in Orange Flavour Jelly Pot 175g
Hartley's Mango in Mango Flavour Jelly Pot 120g
Hartley's Raspberry in Raspberry Flavour Jelly Pot 120g
Hartley's Apple in Blackcurrant Flavour Jelly Pot 120g
Hartley's Mandarin in Orange Flavour Jelly Pot 120g
Hartley's Peach in Strawberry Flavour Jelly Pot 120g
Hartley's Pineapple in Pineapple Flavour Jelly Pot 120g
Hartley's 10 Cal Key Lime Pie Jelly Pot
Hartley's 10 Cal Black Forest Gateau Jelly Pot
Hartley's 10 Cal Lemon Cheesecake Jelly Pot
Hartley's 10 Cal Strawberry Jelly Pot
Hartley's 10 Cal Raspberry Jelly Pot
Hartley's 10 Cal Orange Jelly Pot
Hartley's 10 Cal Mango & Passionfruit Jelly Pot
Hartley's 10 Cal Blueberry & Blackcurrant Jelly Pot
Hartley's 10 Cal Cranberry & Raspberry Jelly Pot
Hartley's 10 Cal Apple & Watermelon Jelly Pot
Hartley's 10 Cal Strawberry & Kiwi Jelly Pot
Hartley's Strawberry Jelly Cubes
Hartley's Raspberry Jelly Cubes
Hartley's Blackcurrant Jelly Cubes
Hartley's Orange Jelly Cubes
Hartley's Black Cherry Jelly Cubes
Hartley's Lime Jelly Cubes
Hartley's Lemon Jelly Cubes
Hartley's Pineapple Jelly Cubes
Hartley's Sugar Free Strawberry Jelly
Hartley's Sugar Free Raspberry Jelly
Hartley's Sugar Free Blackcurrant Jelly
Hartley's Sugar Free Orange Jelly
Hartley's Sugar Free Lemon & Lime Jelly
Hartley's Strawberry Glitter Jelly
Hartley's Raspberry Glitter Jelly
Hartley's Mixed Berry Glitter Jelly
Hartley's Strawberry Multipack Jelly Pots
Hartley's Raspberry Multipack Jelly Pots
Hartley's Blackcurrant Multipack Jelly Pots
Hartley's Orange Multipack Jelly Pots
Hartley's No Added Sugar Strawberry Multipack Jelly Pots
Hartley's No Added Sugar Raspberry Multipack Jelly Pots
Hartley's No Added Sugar Blackcurrant Multipack Jelly Pots
Hartley's No Added Sugar Orange Multipack Jelly Pot

    The below table shows which majors retailers sell each product. Please note, other retailers not listed here may also sell these products and stock will vary from store to store, subject to availability.

    Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo
    Hartley's Best Strawberry Jam
    Hartley's Best Strawberry Seedless Jam
    Hartley's Best Raspberry Jam
    Hartley's Best Raspberry Seedless Jam
    Hartley's Best Apricot Jam
    Hartley's Best Blackcurrant Jam
    Hartley's Best Black Cherry Jam
    Hartley's Best Pineapple Jam
    Hartley's Best Blueberry Jam
    Hartley's Smooth Strawberry Jam
    Hartley's Smooth Raspberry Jam
    Hartley’s Strawberry Jam 20g Portions
    Hartley's Raspberry Jam 20g Portions
    Hartley's Apricot Jam 20g Portions
    Hartley's Blackcurrant Jam 20g Portions
    Hartley's Assorted Jam 20g Portions
    Hartley's Strawberry Jelly Pot
    Hartley's Raspberry Jelly Pot
    Hartley's Blackcurrant Jelly Pot
    Hartley's Orange Jelly Pot
    Hartley's Lemon & Lime Jelly Pot
    Hartley's Pineapple Jelly Pot
    Hartley's No Added Sugar Strawberry Jelly Pot
    Hartley's No Added Sugar Raspberry Jelly Pot
    Hartley's No Added Sugar Blackcurrant Jelly Pot
    Hartley's No Added Sugar Orange Jelly Pot
    Hartley's No Added Sugar Apple Jelly Pot
    Hartley's No Added Sugar Tropical Jelly Pot
    Hartley's Raspberry in Raspberry Flavour Jelly Pot 175g
    Hartley's Pineapple in Pineapple Flavour Jelly Pot 175g
    Hartley's Mandarin in Orange Flavour Jelly Pot 175g
    Hartley's Mango in Mango Flavour Jelly Pot 120g
    Hartley's Raspberry in Raspberry Flavour Jelly Pot 120g
    Hartley's Apple in Blackcurrant Flavour Jelly Pot 120g
    Hartley's Mandarin in Orange Flavour Jelly Pot 120g
    Hartley's Peach in Strawberry Flavour Jelly Pot 120g
    Hartley's Pineapple in Pineapple Flavour Jelly Pot 120g
    Hartley's 10 Cal Key Lime Pie Jelly Pot
    Hartley's 10 Cal Black Forest Gateau Jelly Pot
    Hartley's 10 Cal Lemon Cheesecake Jelly Pot
    Hartley's 10 Cal Strawberry Jelly Pot
    Hartley's 10 Cal Raspberry Jelly Pot
    Hartley's 10 Cal Orange Jelly Pot
    Hartley's 10 Cal Mango & Passionfruit Jelly Pot
    Hartley's 10 Cal Blueberry & Blackcurrant Jelly Pot
    Hartley's 10 Cal Cranberry & Raspberry Jelly Pot
    Hartley's 10 Cal Apple & Watermelon Jelly Pot
    Hartley's 10 Cal Strawberry & Kiwi Jelly Pot
    Hartley's Strawberry Jelly Cubes
    Hartley's Raspberry Jelly Cubes
    Hartley's Blackcurrant Jelly Cubes
    Hartley's Orange Jelly Cubes
    Hartley's Black Cherry Jelly Cubes
    Hartley's Lime Jelly Cubes
    Hartley's Lemon Jelly Cubes
    Hartley's Pineapple Jelly Cubes
    Hartley's Sugar Free Strawberry Jelly
    Hartley's Sugar Free Raspberry Jelly
    Hartley's Sugar Free Blackcurrant Jelly
    Hartley's Sugar Free Orange Jelly
    Hartley's Sugar Free Lemon & Lime Jelly
    Hartley's Strawberry Glitter Jelly
    Hartley's Raspberry Glitter Jelly
    Hartley's Mixed Berry Glitter Jelly
    Hartley's Strawberry Multipack Jelly Pots
    Hartley's Raspberry Multipack Jelly Pots
    Hartley's Blackcurrant Multipack Jelly Pots
    Hartley's Orange Multipack Jelly Pots
    Hartley's No Added Sugar Strawberry Multipack Jelly Pots
    Hartley's No Added Sugar Raspberry Multipack Jelly Pots
    Hartley's No Added Sugar Blackcurrant Multipack Jelly Pots
    Hartley's No Added Sugar Orange Multipack Jelly Pot

      All of our jams are suitable for vegetarian or vegan diets. All of our Ready to Eat jellies are suitable for vegan and vegetarian diets, with just one exception - currently our 10 Cal Key Lime Pie flavour jelly is suitable for vegetarian but not vegan diets. Our “make at home” Glitter Jelly is suitable for vegan diets, however our tablet and sugar free crystal jellies, designed to be made at home, contain gelatine so are not suitable for vegetarian or vegan diets.

      We use sweeteners in some of our jelly products to give people who want to consume less sugar a choice. We only use sweeteners considered safe by the Food Standards Agency, and use the ones we feel give the best taste for our products. If you’re concerned that any ingredient we use may not be suited to your dietary needs, consult your GP or nutritionist.

      We buy our flavourings from suppliers, and the recipe for each flavouring is considered their intellectual property. What this means is that we can't share their exact recipe with people, as this could mean they could replicate the recipe and gain a commercial advantage. Our suppliers do have to inform us of any reportable allergens that the flavourings contain, so that we can label our products appropriately. If there is a specific ingredient that you have to avoid we can check for it, so please do let us know.

      The specific proportions of our recipes are considered our intellectual property. What this means is that we can't share the exact recipe with people, as this could mean they could replicate the recipe and gain a commercial advantage.

      "10 cal" is the name of our range of jellies which all contain 10 Calories or fewer per pot. You can find the calorie content for each flavour printed on pot, but all are 10 Calories or fewer.

      None of our products contain sources of gluten

      Melt the cubes in half a pint of boiling water, once melted add half a pint of cold water, mix and chill. Your jelly should set in the fridge in around 4 hours. Note: you can add fruit or juice, but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

      Dissolve the crystals in half a pint of boiling water, once dissolved add half a pint of cold water, mix and chill. Your jelly should set in the fridge in around 4 hours. Note: you can add fruit or juice, but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

      Dissolve the crystals in 500ml of boiling water, once dissolved, mix and chill. Your jelly should set in the fridge in around 2 hours. Note: you can add fruit or juice, but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

      Our make at home jellies should last for at least 72 hours if stored in an airtight container in a cold fridge straight after making it.

      You can add fruit, juice or even alcohol to jelly. We don’t provide specific guidance for this but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

      We recommend keeping your jam in the fridge after opening. Modern homes are much warmer than they used to be, with better insulation and central heating. This can mean an open jar will spoil more quickly in a cupboard. If you pop the lid back on tightly and store it in the fridge, your jar should last at least six weeks after opening.

      Our factory in Histon, Cambridge, is nut free. This means that any product made there is suitable for nut allergy sufferers. Two ranges of Hartley's products are made at other sites. They are both nut-free recipes but we cannot guarantee that they are nut free. These are Hartley's Sugar Free Jelly Crystals, and Hartley's Glitter Jelly.

      We’re sorry you’re unhappy. Click here to get in touch and we’ll do our best to put things right.

      Click here to get in touch and we’ll do our best to answer your question.